Charlton Infusion Clinics Continue to Provide Care

Charlton Health is very proud of our team as they continue to offer excellent care during this difficult time.  As we are very aware of the importance of maintaining treatment for autoimmune diseases, we are making every effort to ensure your treatment continues with the highest measures of  safety.   All infusion clinics are screening every patient before they come for an infusion to be sure they have no symptoms, have not been in contact with a positive case of COVID-19, or a quarantined person and have not travelled outside of Canada in the last 14 days.  Each clinic fully cleans all surfaces before and after each patient and is positioning patients to maintain an appropriate distancing.  A person on treatment in a state of low disease activity, has less infection risk than a flared untreated person.

Our advice is:

  • Maintain treatment
  • Practice excellent hand washing
  • Don’t touch your face
  • Maintain physical distancing
  • Continue with your medical treatment and appointments when appropriate, and other than that: STAY HOME!
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Infusion Clinics During Covid-19

As a follow-up to last week’s  message on Covid-19, we are sharing the Ontario Rheumatology Association (ORA) statement regarding medications provided at infusion clinics as essential medications.   All of our clinics continue to operate with the highest vigilance to protect patients and maintain their treatments.

Read the protocol here.

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Important information regarding COVID-19

The Ontario Ministry of Health guidelines are being updated daily. Current guidance at our clinics is if you have travelled outside of Canada in the past 14 days and have symptoms of infection, such as fever or feeling feverish, cough, shortness of breath, or breathing difficulties; or if you have been in contact with a person with confirmed or suspected COVID-19 that you self-isolate. Cancel and reschedule your appointment with our clinics. Contact Telehealth Ontario at 1-866-797-0000 or your local Public Health department for further direction. If you’re in Hamilton, you can reach the City’s COVID-19 Public Health line at 905-546-2424 ext. 7970.

It is well known that people with autoimmune diseases or any chronic condition have an increased risk of infection, irrespective of their treatment. We have received many calls from people who are currently on disease modifying treatments, such as biologics, that are concerned about their treatment during this COVID-19 pandemic. It is important to note that a person who is in low disease activity on their medication has less infection risk than someone who is off treatment and in a flared state, and that prednisone carries a greater infection risk than our disease modifying treatments.

The decision to hold medication is one between you and your prescriber. General advice would include holding your medication during any active infection which would include fever, cough, and shortness of breath, which are also signs of COVID-19. If you have been exposed to a confirmed or presumed case of COVID-19 or a person with an acute respiratory illness, consideration should be made to hold your treatment and monitor symptoms of infection for up to 14 days as a precautionary measure.

It is important to note that these are general principles to help guide you through this time. This information does not replace individual advice from your prescriber.

For all those that receive home delivery of your medication, our drivers will have an altered protocol over the coming weeks. New procedures will include delivery of medication to the door wearing gloves, ringing the doorbell, setting down the delivery package and stepping back two metres. When the door opens, patients are to acknowledge receipt of package but will not be required to sign. The delivery person will be signing on their behalf confirming date and time and any details of the delivery. They will not leave until they know medication is safely in your possession. This is being done to reduce potential exposure and to respect your personal space during this time. As always, those that visit our clinics can be assured that we are highly vigilant in sanitizing our spaces as always.

It is highly recommended you follow Health Canada guidelines for hand washing (including using paper towels on door handles where possible), surface cleaning, and avoiding situations where large crowds are gathered in close proximity. As always, we encourage you to optimize your own health.  Stay hydrated, get enough sleep, fresh air, and exercise and eat a balanced diet following Canada’s Food Guide.  These actions will help you maintain a strong immune system.

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Being an Advocate for your Health

Recently I have had people come into the clinic who started on a new medication months prior and persevered with very difficult adverse effects of nausea, fatigue, and headache that were affecting their quality of life. Although most of our medications have a very low incidence of these adverse effects, when you do find that a medication doesn’t agree with you, it is essential that you consult your healthcare professional about ways to manage the adverse effects and to verify if what you’re experiencing is likely due to the medication. In many cases, disease modifying treatments for autoimmune inflammatory conditions are prescribed and then assessed for their full effectiveness three months later. It is important to not suffer for three months if you are experiencing unpleasant side effects but rather call for guidance as a new medication could be ordered to replace the one you are taking or dosage adjustments made.


Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.


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Happy New Year: time to set new goals!

With the New Year often comes time for reflection on the year past and setting goals for the year ahead.  Goals that involve health are always important.  So often we put other’s needs before our own and as a result, our own health suffers.  Here are some ideas to consider for your own goals for 2020:
  • Eat fresh non-processed foods with low sugar content
  • Drink plenty of water daily (often start with full 8 oz glasses right after you get up to start your day and continue to carry a water bottle with you, drinking often)
  • Keep moving; regardless of limited mobility (we’re happy to help with ideas), 150 minutes/week of exercise is so important for overall well being (hot pools, mall walking in the cold weather, chair fitness are all options)
  • Spend time with people that make you feel good; human contact and socialization are vital
  • Get plenty of rest; 7-8 hours of sleep is important in reducing body stress, repairing tissue, decreasing pain, improving mood, and energy to name a few

We wish you all the best in the new decade!


Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.

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Holiday season stress impacts disease flares

It is not a surprise that special occasions create both good and bad stress. For some these are happy times spent with friends and family, and for others it can be a very difficult time of year. Regardless of this, managing stress is important. Our body produces cortisol in response to stressors and excess cortisol production translates into increased inflammation in the body. For many conditions where high inflammation causes flares, this can very difficult as not only is the person stressed, but they are also flaring.

So, as we enter into this holiday season filled with busy schedules and many expectations, remember to look after yourself, take some deep breaths and try to enjoy the moments rather than getting overwhelmed.

We wish everyone all the best for the season however you choose to celebrate.


Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.

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Falls, bones, and bleeds

Falls are very serious as we age and our bones aren’t as a strong.  A break of an osteoporotic bone has far  more consequences than breaking a healthy bone.  The body is under extreme stress after such a fracture such that death rates the year following are significant – often due to pneumonia.
The other risk of falls is having a bleed within the brain when hitting your head.  The use of blood-thinners to prevent heart attack and stroke can be very effective but must be balanced agains the risk of bleeding.  Taking low dose Aspirin is not recommended for everyone! You must have specific risks to merit its use.  Prescription blood thinners are appropriately used to prevent strokes in people who have atrial fibrillation, post cardiac surgeries and after surgeries such as hip and knee replacements.  The dose and amount of time needed to stay on these treatments varies with the condition.    Be sure to check with your health practitioner.
In addition, be aware that several supplements and over the counter products can increase bleeding, including in the gastrointestinal tract.  Ensure you check with your pharmacist before purchasing any over the counter product when you are taking a blood thinner.  Some prescription medications can also increase fall risk and therefore, their use should be minimized. Be sure you have proper foot wear in the cold days ahead and use an appropriate walker/cane if needed for stability.


Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.

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Atopic Dermatitis

Atopic Dermatitis is commonly referred to eczema.  Of the people with this condition, 85% start in childhood and 25% of those will continue to have flares throughout adulthood. 90 % of cases will be mild to moderate.  The areas of skin effected can include the face, scalp and neck, with greater involvement in adulthood in areas of flexion (inside the elbows and behind the knees) as well as hands and ankles.  The intense itch that accompanies the the red irritated skin has a large impact on quality of life, causing sleep disturbance, anxiety and depression.
The condition is as a result of genetic factors leading to a defect in the skin barrier allowing allergens, bacteria and viruses to penetrate through the skin.  This generates  an immune response causing excess inflammation along with histamine release.  When not treated well in young children, this sensitization referred to as atopy, can lead to the development of asthma and allergic rhinitis.
Treatment strategies include twice daily application of a perfume-free moisturizer (vaseline works well along with moisturizers certified by the Canadian Dermatology Association).  Using warm baths and showers, soapless cleansers, humidifiers and avoiding food triggers can all be helpful.  Antihistamines can reduce the itch.  Scratching is not helpful as it will trigger further inflammation and promote more itch.
Low dose topical steroid creams/ointments such as hydrocortisone 0.5-1% can be used sparingly on the face and in folds while higher dose  prescription steroid products can be used on other areas of the body.  Prescription products Elidel and Protopic are calcineurin inhibitors that can be used on the face (including eyelids) and all over the body.  They suppress the immune response in the skin.  The newest ointment is a prescription product called Eucrisa, which inhibits an enzyme called PDE-4, thereby reducing the production of inflammatory substances.  It is not immunosuppressive like the calcineurin inhibitors and does not thin the skin as steroid creams can do over time.  It can be used anywhere on the body including eyelids.  This is a very exciting addition to our topical treatments.  All creams and ointments mentioned are used twice daily and may require several weeks of regular application before the skin is completely clear.  Some may cause a burning sensation which commonly goes away after a few days of use.
For severe atopic dermatitis there is a biologic therapy available that is given by injection.  It blocks receptors on the outside of the cells that produce inflammatory chemicals.  It is called Dupixent.
As cold weather approaches, be sure to moisturize heavily, use your humidifier and avoid extreme temperatures that can increase the risk of a flare.

Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.

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Have you received your flu shot yet?

The flu shot arrived in Ontario pharmacies a little later this year. The choice of which strains of influenza would be picked for each year‘s vaccine is based on the circulating influenza viruses on the other side of the world. Information collected from Australia is very helpful in determining which strains we include in our vaccine each year.  There was some uncertainty as to the best selection for our North American strains and this resulted in a delay.
The flu shot available throughout Ontario pharmacies is the standard dose vaccination which includes four influenza virus strains.  Ideally, for people age 65 and over, the high-dose vaccination is preferred as it offers better efficacy without increased adverse effects. The high-dose vaccine is only available through family physician offices.
If you are age 65 or older, it is suggested that you contact your family physician to see if they have any high dose vaccine available. There may not be enough high-dose vaccine for all people over 65 years of age. For this reason, family physicians have to prioritize the people at highest risk of infection to receive it.   If there is none available, it is still worthwhile having the standard dose flu shot either through your family physician or community pharmacy.
Neither flu shot is live and therefore it is safe to receive the vaccine while on biologic therapy.

Carolyn Whiskin is the Pharmacy Manager for Charlton Health.  Carolyn specializes in the treatment of autoimmune diseases, pharmaceutical compounding, women’s health, pain and smoking cessation. Carolyn has won provincial and national awards for her commitment to patient care and public service.

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Looking Back: Beating the Winter Blues

Today we continue our “Looking Back” series with one of our most popular blogs, “Beating the Winter Blues.” It seems pretty appropriately timed, too!

Here is the original post…

We know winter can be tough on a lot of people. Here are some tips on beating the winter blues…

Keep active

Research has shown that a daily one-hour walk in the middle of the day could be as helpful as light treatment for coping with the winter blues.

Get outside

Go outdoors in natural daylight as much as possible, especially at midday and on brighter days. Inside your home, choose pale colours that reflect light from outside, and sit near windows whenever you can

Keep warm

If your symptoms are so bad that you can’t live a normal life, see your family doctor for medical help. Being cold makes you more depressed. It’s also been shown that staying warm can reduce the winter blues by half.

Keep warm with hot drinks and hot food. Wear warm clothes and shoes, and aim to keep your home between 18C and 21C (or 64F and 70F degrees).

Eat a healthy diet

A healthy diet will boost your mood, give you more energy and stop you putting on weight over winter. Balance your craving for carbohydrates, such as pasta and potatoes, with plenty of fresh fruit and vegetables.

See the light

Some people find light therapy effective for seasonal depression. One way to get light therapy at home in winter is to sit in front of a light box for up to two hours a day.

Light boxes give out very bright light at least 10 times stronger than ordinary home and office lighting. Some people find that using a dawn simulator [a bedside light, connected to an alarm clock, that mimics a sunrise and wakes you up gradually] as well as a light box can enhance the beneficial effect.

Take up a new hobby

Keeping your mind active with a new interest seems to ward off symptoms of SAD. It could be anything, such as playing bridge, singing, knitting, joining a gym, keeping a journal, or writing a blog. The important thing is that you have something to look forward to and concentrate on.

See your friends and family

It’s been shown that socializing is good for your mental health and helps ward off the winter blues. Make an effort to keep in touch with people you care about and accept any invitations you get to social events, even if you only go for a little while.

Talk it through

Talking treatments such as counselling, psychotherapy or cognitive behavioural therapy (CBT) can help you cope with symptoms.

Join a support group

Sharing your experience with others who know what it’s like to have SAD is very therapeutic and can make your symptoms more bearable.

Seek help

If your symptoms are so bad that you can’t live a normal life, see your family doctor for medical help.


Evelyn Gilkinson is the Nurse Lead for Charlton Health Inc. Before devoting herself solely to Infusing Biologics, Gilkinson worked at Toronto General Hospital, Flinders Medical Centre (Adelaide, Australia), and the London Health Science Centre in Thoracic Step Down, neonate, pediatric and adult Intensive Care, Recovery Room, and Emergency Medicine. Evelyn has done research for The Canadian Cervical Spine Study and with the AIM Health Group. She established the first out-of Hospital Infusion Centres in London and Waterloo. For the last twelve years, Evelyn was the Nurse Supervisor for South Western Ontario for many infusion sites until joining the Charlton team in the summer of 2016.

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